Toronto Service Writer

Job Description

This opportunity will allow you to work for Canada’s largest Bobcat dealer network, immersing yourself in one of the most diverse and respected construction and grounds maintenance product lines in the industry. You’ll be a part of a highly efficient service team, working alongside some of the best mechanics in the business. We offer an extensive onboarding training structure and any tools and support you may need to help you get the job done.

The Service Writer plays a vital role at Bobcat of Toronto. You are the key customer facing contact for initiating compact construction and grounds maintenance equipment service and repairs. You will be responsible for assessing and quoting repairs, being the point of contact between the Parts Department and Service Technicians, and contacting customers with repair updates. The ideal candidate is highly organized, offers excellent customer service and will strive to continuously improve the Service Department’s safety and efficiency.

LOCATION:

Bobcat of Toronto – Brampton Branch

KEY ACCOUNTABILITIES:

  • Provide excellent customer service from intake to release of equipment, and perform any additional follow up
  • Listen carefully to customer descriptions and assess the equipment to determine the best repair plan
  • Advise the customer on the equipment repairs that you recommend and offer a pricing quote
  • Communicate with parts sellers and technicians to make sure everything needed is on hand
  • Responsible for work orders that are in process and keeping up to date information
  • Provide updates to customers as their work is completed
  • Answer detailed questions about services performed and price information
  • Maintain customer records by keeping all files organized
  • Schedule appointments
  • Serve as a customer relationship manager

WHAT WE OFFER:

  • Casual Dress Code
  • On-Site Parking
  • Company Events
  • Extended Health Care
  • Vision Care
  • Dental Care
  • RRSP Matching
  • Disability Insurance
  • Paid Time Off

KEY QUALIFICATIONS:

  • A minimum of 2 years experience in a Service Counter/Service Writing position within the automotive, truck or construction equipment industries
  • Technical/mechanical aptitude and licensed or have background in construction equipment, truck or automotive
  • Strong interpersonal skills and relationship building capacity
  • Exceptional English language communication skills (written and verbal)
  • Ability to effectively prioritize and adapt in a fast-paced environment
  • Computer proficiency in Windows and ideally dealership management software
  • Existing Bobcat product knowledge is an asset
  • Must be willing and able to work flexible hours during normal business hours in support of the business needs
  • Successful candidates will be motivated, personable and possess excellent communication skills
  • Must have a valid Ontario Driver’s License with a clean driver’s report.

YOU WILL BE ASKED TO:

  • Provide G Driver’s License and clean Driver’s Abstract
  • Provide a criminal record check
  • Provide 2-3 references to verify your previous employment

CONTACT US:

Interested in becoming part of the team? Send your resume & cover letter to hr@bobcattoronto.com with the position name in the email title.